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payment-policy


Payment Policy
Last updated: November 14, 2026

At a LIGHTLUXN
How to pay: at checkout, using the payment methods shown there.
Currency: all prices are in US dollars ($).
Card security: payments are processed by our payment provider. We do not store your full card details.
Refunds: made to the payment method you used for the order, with no refund fee.

1. Payment methods
You can pay using the payment methods shown at checkout. The methods available may change from time to time, and some may not be available for every order or address.

2. Prices and currency
All prices are shown in US dollars ($). The total you pay is the total shown at checkout before you confirm your order, including any applicable sales tax and delivery charges. Delivery is free to all addresses in the United States, as explained in our Shipping & Delivery Policy. Sales tax, where it applies, is calculated at checkout based on your delivery address.

3. When payment is taken
Payment is taken at checkout when you place your order. Your order is processed after payment is confirmed. Placing an order is an offer to buy, and a contract is formed when we email you to confirm that your order has been dispatched, as set out in our Terms & Conditions.

4. How your payment is processed
Payments are processed securely by our payment provider, as shown at checkout. Your card details are entered on the checkout page and handled by the payment provider. We do not see or store your full card number. The payment provider may set cookies that are needed to process payments securely and prevent fraud (see our Cookie Policy).

5. Failed or declined payments
If your payment is declined or fails, your order will not be processed. Please check your details and try again, or use another payment method. If you are unsure why a payment failed, contact your bank or card provider.

6. Security and fraud prevention
We and our payment provider may carry out checks to prevent fraud and unauthorized payments. We may ask you for extra information to verify your order or identity. If we cannot verify an order or we suspect fraud, we may cancel it and refund anything you have paid.

7. Cancelled orders and pricing errors
If we cancel an order, for example because a product is unavailable or there is an obvious pricing error, we will tell you and refund anything you have paid in full.

8. Refunds

  • Refunds are made to the payment method you used for the order.
  • We do not charge any fee for making a refund.
  • We normally process eligible refunds within 10 days of receiving the returned item, as explained in our Returns & Refunds Policy. This does not override any legal refund deadline.
  • Your bank or card provider may need additional time to show the refund on your account.

9. Problems with a payment
If you see a payment you do not recognize, are charged the wrong amount, or are charged twice, please contact us first with your order number so we can look into it quickly. You also have the right to contact your bank or card provider.

10. Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the "last updated" date at the top.

11. Contact us
LIGHTLUXN, 16 W 51st St, New York, NY 10019, United States
Email: support@lightluxn.shop
Phone: (410) 615-7819