Shipping policy

Last updated: November 14, 2026

Delivery options: Standard (free) or Express ($8.00).
Processing time: 1–3 business days. This is the time we need to check, prepare and hand your order to the carrier.
Standard delivery: transit takes 4–5 business days after dispatch, so 5–8 business days in total from the day your order is placed.
Express delivery: 3–5 business days in total from the day your order is placed.
Delivery area: addresses in the United States.
Dispatched from: New York, NY (16 W 51st St, 10019).
Delivery charges: Standard delivery is free to all addresses in the United States. Express delivery costs $8.00.

1. Processing time and delivery time are different

We deal with every order in two stages, and it helps to keep them separate:

Processing (1–3 business days). After your order is placed and payment is confirmed, we check the order and prepare it for dispatch.
Transit. Once your order has been dispatched, the carrier delivers it. With Standard delivery this normally takes 4–5 business days.

Added together, most Standard orders arrive within 5–8 business days of the order being placed. Express orders are estimated to arrive within 3–5 business days of the order being placed. These are estimates, not guaranteed delivery dates.

"Business days" means Monday to Friday, excluding U.S. federal holidays.

2. Where we deliver

We deliver to addresses in the United States. If we are unable to deliver to your address, we will contact you before dispatch.

3. Delivery options and charges

We offer two delivery options on all products:

Standard: Free, 5–8 business days.
Express: $8.00, 3–5 business days.

You choose your option at checkout. There are no additional delivery fees added at checkout or after you have paid.

4. Dispatch and tracking

When your order is dispatched we will email you to let you know. Where the carrier provides a tracking reference, we will include it so that you can follow your delivery.

5. Delivery delays

We work hard to meet our estimates, but delivery can be affected by circumstances outside our reasonable control, such as:

carrier delays or disruption;
public holidays;
severe weather;
product availability; and
other logistical issues.

If we expect your order to be significantly delayed, we will contact you. If you are unhappy with a delay, please contact us and we will explain your options.

6. Large and heavy appliances

Many of our products are large or heavy. Before you order, please check the product dimensions against your space and make sure the delivery route (doors, hallways and stairs) is clear. Someone should be available to receive the delivery. If you think you may have difficulty receiving a delivery, please contact us before you order.

7. Address accuracy

Please check that the delivery address you enter at checkout is complete and correct. If you need to correct an address after ordering, contact us as soon as possible. If we cannot change it before dispatch, we may not be able to redirect the parcel once it is with the carrier.

8. Damaged or incorrect deliveries

Please check your delivery when it arrives. If an item is damaged, faulty, incorrect or has parts missing, contact us as soon as possible with your order number and, if you can, photographs of the item and its packaging. We will tell you what to do next. See our Returns & Refunds Policy for how we handle these cases. Your legal rights are not affected.

9. Missing deliveries

If your order has not arrived within the estimated delivery time, please contact us with your order number. We will investigate with the carrier and keep you updated.

10. Risk and ownership

The goods are at your risk once they have been delivered to you (or to someone you have nominated to receive them). You own the goods once we have received full payment.

11. Contact us

LIGHTLUXN, 16 W 51st St, New York, NY 10019, United States

Email: support@lightluxn.shop

Phone: (410) 615-7819