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Privacy policy

Last updated: November 14, 2026

  • What we collect: the details we need to take and deliver your order, answer your messages and run this website.
  • Payments: handled by the payment provider shown at checkout. We do not store your full card details.
  • Cookies: we use cookies that are necessary for the store to work. Non-essential cookies are only set if you choose Accept in our cookie banner. You can change your choice at any time using Cookie settings in the footer.
  • Marketing: we only send marketing emails if you sign up, and you can unsubscribe at any time.
  • Your rights: you can ask to see, correct or delete your personal data by emailing us.

1. Who we are

This website, lightluxn.shop, is operated by LIGHTLUXN of 16 W 51st St, New York, NY 10019, United States. LIGHTLUXN is the "business" responsible for the personal information described in this policy. You can contact us at support@lightluxn.shop or on (410) 615-7819.

2. Information we collect

Information you give us

  • Order and account details: name, billing and delivery address, email address, phone number, the products you order, and your account login details (your password is stored in a protected form).
  • Messages: anything you send us using the contact form, the chat window, by email or by phone, including order numbers and photographs you choose to send.
  • Newsletter sign-up: your email address, if you subscribe.
  • Payment information: entered on the checkout and processed by our payment provider. We do not see or store your full card number.

Information collected automatically

  • Technical information such as your IP address, browser type and device, which our website host and security tools record to keep the site working and secure.
  • Cookies that are needed for the store to function (see section 7).

3. How and why we use your information

  • Process, deliver and support your orders, and handle returns and refunds.
  • Create and manage your account.
  • Reply to your enquiries and provide customer support.
  • Keep accounting, tax and other legally required records.
  • Prevent fraud and keep the website secure.
  • Send you marketing emails, only if you have signed up (you can withdraw at any time).

We do not make decisions about you using automated decision-making or profiling that has legal or similarly significant effects.

4. Who we share your information with

We only share personal information where needed to run the store, and only with organizations that act for us or are legally entitled to it:

  • Delivery carriers who deliver your order (they receive your name, address and contact details).
  • Payment provider(s) that process your payment, as shown at checkout.
  • Our website hosting provider (Hostinger) and email services that keep the website and our emails running.
  • Analytics and advertising providers: Automattic (Jetpack Stats), which counts visits to the site in aggregate, and Google (the Google tag), which is only used to measure our advertising if you choose Accept in the cookie banner (see section 7).
  • Professional advisers, regulators and authorities where the law requires or allows it.

We do not sell your personal information for money. Some of our service providers may process information outside the United States; where they do, we expect them to protect it with appropriate safeguards.

5. How long we keep your information

  • Order and accounting records: for as long as U.S. federal and state tax and accounting laws require (generally several years) and to deal with any legal claims.
  • Account details: until you ask us to close your account.
  • Customer service messages: for as long as needed to deal with your enquiry and any follow-up.
  • Newsletter subscriptions: until you unsubscribe.

6. Marketing emails

If you subscribe to our newsletter, we will use your email address to send you offers and appliance guides from LIGHTLUXN. You can unsubscribe at any time by emailing support@lightluxn.shop, and we will process your request within 10 business days. We will not send you marketing emails if you have not asked for them.

7. Cookies and similar technologies

We use cookies and similar technologies that are strictly necessary for the store to work, for example to keep items in your basket, to keep you signed in, to keep the site secure and to remember your cookie choice (a small cookie called lightluxn_consent, kept for up to 180 days). These do not depend on your choice in the cookie banner.

With your permission only, we use the Google tag (Google Ads) to measure and improve our advertising, which may set advertising or analytics cookies. If you choose Decline, the Google tag runs without storing those cookies.

We also use Jetpack Stats (provided by Automattic) to count visits to the site in aggregate. On the checkout page, our payment providers may also set cookies that are needed to process payments securely and prevent fraud.

You can change your choice at any time using Cookie settings in the footer. If that changes, we will ask for your consent before setting any non-essential cookie and will update this policy.

8. Security

We take reasonable steps to protect personal information against loss, misuse and unauthorized access, including encrypted connections (HTTPS) on this website. No online service can be completely secure, so please choose a strong password and keep it private.

9. Your privacy rights

Depending on the state where you live (for example California, Colorado, Connecticut, Virginia and others), you may have the right to:

  • know what personal information we collect, use and share, and ask for a copy of it;
  • ask us to correct information that is inaccurate;
  • ask us to delete your information in certain circumstances;
  • opt out of the sale or sharing of your personal information, or of targeted advertising (we do not sell your information for money; advertising cookies from the Google tag are only set if you choose Accept, and you can change your choice at any time using Cookie settings in the footer);
  • ask for your information in a portable format, where the right applies;
  • withdraw your consent at any time where we rely on it (for example for marketing emails); and
  • not be treated unfairly for using any of these rights.

To use any of these rights, email support@lightluxn.shop. We may need to verify your identity first and will reply within 45 days, or sooner if the law requires. You may use an authorized agent to make a request for you. If we decline a request and your state gives you the right to appeal, you can reply to our message with the word "Appeal" and we will review it. You may also contact your state attorney general or consumer protection office. We would appreciate the chance to put things right first.

10. Children's privacy

Our store is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has given us personal information, please contact us and we will delete it.

11. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the "last updated" date at the top.

12. Contact us

LIGHTLUXN, 16 W 51st St, New York, NY 10019, United States

Email: support@lightluxn.shop

Phone: (410) 615-7819