Refund policy

Last updated: November 14, 2026

30-Day Return Policy: our own policy, which lets you return eligible items within 30 days of delivery.
Your legal rights stay the same: nothing in this policy replaces or limits your rights under applicable law.
Refunds: we normally process eligible refunds within 10 days, and we always meet any earlier legal deadline.
Shipping: free Standard delivery (5–8 business days) or Express for $8.00 (3–5 business days).
Start a return: contact us first and we will give you return instructions.

1. Our policy and your legal rights

This page explains two separate things, so that it is clear what is our own commercial policy and what is the law:

LIGHTLUXN's 30-Day Return Policy is a commercial policy that we offer voluntarily (section 2).
Your legal rights come from U.S. federal and state law. They apply whatever this policy says, and they cannot be removed or reduced by us (section 3).

Where your legal rights give you a better outcome than this policy, your legal rights apply.

2. Our 30-Day Return Policy

If you change your mind about an item you bought from lightluxn.shop, you can ask to return it within 30 days of delivery.

The item should be unused, undamaged and in its original packaging, with all accessories, manuals and parts.
Appliances that have been installed, connected or used beyond what is needed to inspect them may not be eligible for a full refund under this voluntary policy.
If an item is returned damaged, used or incomplete, we may reduce the refund to reflect the loss in value, or decline the return under this voluntary policy. This does not apply to items that are faulty, damaged on arrival, incorrect or not as described, which are covered by your legal rights in section 3.
Some items are not eligible for change-of-mind returns, such as goods made to your specification or clearly personalized, and sealed goods that are not suitable for return for health or hygiene reasons once unsealed.
Please contact us before you send anything back, so that we can give you return instructions (see section 4).

3. Faulty, damaged, incorrect or not-as-described goods

Under applicable U.S. federal and state consumer protection laws, including implied warranties, goods must be merchantable (of reasonable quality), fit for their ordinary purpose and as described. If they are not, you have legal rights against us as the seller, which may include repair, replacement or a refund.

If an item arrives damaged, is not the item you ordered, is not as described, or has parts missing, contact us as soon as possible with your order number and photographs if you can. We will arrange a replacement, repair or refund as appropriate. We cover the reasonable cost of returning goods that are faulty, damaged, incorrect or not as described, and we will tell you how to return them when you contact us.

Where you are entitled to a refund for faulty goods, we will pay it without undue delay and within the time required by applicable law.

4. How to request a return

Contact us first. Email support@lightluxn.shop or phone (410) 615-7819, or use our contact form.
Tell us: your name and the email address used for the order, your order number, the item(s) you want to return, and the reason. If an item is damaged, faulty or incorrect, please add photographs.
Wait for our instructions. We will confirm whether the return can go ahead and tell you how to send the item back. Please do not send goods to us until we have given you return instructions.
Pack and keep proof. Pack the item securely, ideally in its original packaging, include all accessories and manuals, and keep your proof of postage or collection.

5. Return postage

Change-of-mind returns (our 30-Day Return Policy): you pay the cost of returning the item.
Faulty, damaged, incorrect or not-as-described items: we pay the reasonable cost of returning them. We will confirm how this works when you contact us.

6. Refunds

Refunds are made to the payment method you used for the order. We do not charge any fee for making a refund.
Normal timing: LIGHTLUXN normally processes eligible refunds within 10 days of receiving the returned item (or, where we agree, of receiving evidence that you have sent it back).
Your legal rights come first: this 10-day target does not override any legal refund deadline. Where the law requires us to refund you sooner or within a specific time, we will do so.
Original shipping costs: for change-of-mind returns, the shipping fee you paid on the original order (for example, for Express delivery) is not refunded. For faulty, damaged, incorrect or not-as-described items, we refund the original shipping fee as well.
Your bank or card provider may need additional time to show the refund on your account.

7. Exchanges

We accept exchanges for eligible items within 30 days of delivery. If you would like a different item, contact us first and tell us your order number, the item you want to exchange and the item you would like instead.

Exchanged items must meet the same conditions as returns: unused, undamaged and in their original packaging with all accessories, manuals and parts. Items that are faulty, damaged, incorrect or not as described can also be exchanged, and we cover the return cost for those (see section 5).

We process an exchange by refunding the original order and placing a new order for the replacement item, and we will guide you through this when you contact us. For change-of-mind exchanges, you pay the cost of sending the original item back.

8. Shipping

We offer two shipping options on all products:

Standard: Free, delivered in 5–8 business days.
Express: $8.00, delivered in 3–5 business days.

Both options are available to the shipping locations offered at checkout. Delivery times are estimates, are counted in business days, and start once your order has been dispatched.

9. Contact us

LIGHTLUXN, 16 W 51st St, New York, NY 10019, United States

Email: support@lightluxn.shop

Phone: (410) 615-7819

Please contact us before sending anything back. This address is our business address, not a returns address.